At The Store Inlh, we want every customer to have a positive and reliable shopping experience. If you are not fully satisfied with your purchase, we are here to assist you. Please review the details of our Return & Refund Policy below.

1. Return Eligibility Period

You may request a return within 30 days from the date you received your item.

2. Return Eligibility Requirements

To qualify for a return, items must:

  • Be unused, unworn, and in the same condition as when you received them.
  • Include all original packaging, tags, accessories, and proof of purchase.
  • Fall under one of the valid return reasons below:
    • Wrong size, color, or model received
    • Defective or damaged item
    • Manufacturer error
    • Item not as described

Non-returnable items include (but are not limited to):

  • Undergarments or intimate apparel
  • Personalized or custom-made products
  • Clearance or final sale items
  • Perishable or hygiene-sensitive items

3. How to Request a Return

To initiate a return, please contact us at:

Email: support@thestoreinlh.store

Please include:

  • Your order number
  • Item name
  • Reason for return
  • Photos or videos of the issue (if applicable)

Our support team will respond within 1–2 business days with instructions.

4. Return Shipping Costs

If the return is due to our error (defective item, damaged item, or wrong product shipped):
→ We will cover all return shipping costs.

If the return is due to customer preference (change of size or color, or no longer needed):
→ The customer is responsible for all return shipping fees.

5. Refund Policy

Refunds are processed after we receive and inspect the returned item.

You are eligible for a refund if:

  • The item is confirmed defective or damaged
  • An incorrect item was shipped
  • The item is no longer available for replacement
  • Your order is canceled before shipment

Refund Processing Time:

Refunds typically take 4–7 business days, depending on your payment provider.
All refunds are issued to the original payment method used at checkout.

6. Exchanges

We offer exchanges for size or color if the item is available in stock.
Please contact us before returning your item to confirm availability.

7. Contact Information

If you have any questions or need assistance, please contact us:

  • Email: support@thestoreinlh.store
  • Phone: +1 (317) 345-7701
  • Address: 3714 N Mitthoefer Rd, Indianapolis, IN 46235, United States
  • Working Hours: 8 AM – 5 PM, Monday–Friday